Privacy Policy

Valgerand Nordic Grill ("we," "our," or "us") is committed to protecting the privacy of all visitors to our website, www.valgerand.com.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We may collect and process the following types of personal data:

Identification Data: Full name, email address, phone number, date of birth (if provided), and nationality (if required for legal offers).
Marketing Data: Communication preferences, participation in promotions or surveys.
Usage Data: IP address, browser type, pages visited, time on site, and referral source.
Payment Data: Billing information and transaction records (only where applicable).
Lead Sources: Information collected through Facebook lead forms, Instagram, or similar channels.

2. How We Use Your Information

We use your personal data for the following purposes:

To manage table reservations and inquiries.
To provide customer support and service updates.
To send promotional content (offers, event invites, or seasonal menus) by email or SMS.
To analyze website and campaign performance.
To fulfill legal, regulatory, or compliance obligations.
To ensure a secure, personalized experience on our digital platforms.

3. Legal Basis for Processing

We only process personal data when a lawful basis applies:

Consent: For marketing emails, promotions, and competitions.
Contractual Obligation: For reservations or voucher redemptions.
Legal Requirement: When required to comply with local regulations.
Legitimate Interest: For fraud prevention, service improvement, and security.

4. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share it with:

Service Providers: Platforms that help us with bookings, email distribution, payment processing, and CRM tools.
Advertising Platforms: Only with your consent, for retargeting or lookalike campaigns.
Legal Authorities: When required by law or to protect our rights.

All third parties are required to adhere to strict data protection standards and only process your information on our behalf.

5. International Transfers

If your personal data is transferred outside the UAE, we ensure such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place (such as contractual clauses or processing within jurisdictions with adequate protections).

6. Data Security

We implement strong physical, digital, and procedural safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data. These include secure servers, access restrictions, encryption, and regular system audits.

7. Data Retention

We retain personal data only for as long as necessary to:

Deliver the services you request,
Fulfill our contractual and legal obligations, or
Support our marketing and analytics strategy (if you've opted in).

You may request deletion at any time, subject to exceptions related to compliance or legal disputes.

8. Your Rights

You have the following rights under UAE data protection law:

Right to Access – Request a copy of your personal data.
Right to Rectify – Correct inaccurate or incomplete data.
Right to Delete – Request erasure of your data under specific conditions.
Right to Object – Opt out of direct marketing at any time.
Right to Data Portability – Request transfer of your data to another provider.

To exercise these rights, please email us at: manager@valgerand.ae

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve functionality and performance
Monitor traffic and engagement
Personalize your experience

By using our site, you agree to the use of cookies. You may manage cookie settings through your browser at any time.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately to request deletion.

11. Third-Party Websites

Our site may contain links to other websites. We are not responsible for the privacy practices, content, or policies of those external sites. Please review their privacy terms before submitting any personal data.

12. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in law, technology, or our business practices. Updates will be posted on this page with an updated effective date.